Frequently Asked Questions

June 15, 2017  •  Leave a Comment

Frequently Asked Questions:
 

Do you take on commissioned assignments (magazine/wedding etc.)?

Nope! I'd be flattered if anyone thought I was that good but this is just something I enjoy doing for myself; I've no real interest in doing it professionally at the moment.

 

Can I buy a licence to use your photos for my magazine/book/art project etc.?

I'm working on it! Eventually you will be able to buy downloads of the original images for your own use via various licences, but I need to decide the terms of the licences first!

 

Is the clothing in US or UK Sizes?

The t-shirts are produced by Zenfolio US and therefore in US sizes. Please ensure you know what size you require before you place your order as you will not be able to change/cancel this once the order is submitted to the producer. Please note: if you're ordering from outside the US you may face import charges on these items. More information on import charges can be found below.

 

Some products aren't available in my location, why not?

It's true, some products are tailored to specific markets based upon the requirements of the lab producing the products and also the products available through those labs. There are also restrictions on which currency specific labs can accept and, as a result, there are limitations when it comes to making those products available in specific regions.

 

Where is my order?

Please note that I don't fulfil any of these orders myself, this is done via the various partner labs around the globe and you would need to check with Zenfolio Customer Services to check. All I can do is apologise if your order is delayed!

 

How much will the postage cost be?

Please check the Postage Estimator at the Checkout as these vary based on your location and from which lab they are dispatched!

 

Will there be any additional import charges if the lab is not based in my country?

Possibly. I can't guarantee whether there will or will not be; however, the table below indicates the locations of the lab from which your product will be dispatched. If the product is being dispatched from another location to the one you're in, you should be able to look up any potential import charges online!

 

Lab Locations
Lab Ships From
MPix / Mpix Pro USA
Zenfolio US USA
Pikto Canada
Picto France
One Vision Imaging United Kingdom
Zenfolio Europe Europe
NuLab / NuShots Australia
Fotoflots USA
PictureItPostage US

 

What will the quality of the prints be like?

Should be top-notch; however, please note that some of the larger prints (This is usually limited to poster prints: 24 x 16", 30 x 20") may appear slightly 'fuzzy' up close. This is because some of the files need to be blown-up slightly in order to meet the image dimension requirements. I have tried my very best to ensure that products available should not be affected by this issue, but I cannot guarantee images won't be affected at these sizes. On a personal note: I have several of my own prints hanging in my home at 30 x 20" size, and I think the quality is very good!

 



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